Size Guide
XGEM pieces are designed with a modern streetwear silhouette, balancing comfort and structure.
Fits may vary slightly depending on the design and fabric, but all items are created to deliver a relaxed and confident feel.
How to Choose Your Size
- For a regular fit, choose your usual size
- For a looser or oversized look, size up
- For a more fitted look, size down
Measurements
Please refer to the size chart provided on each product page for detailed measurements.
All measurements are listed in centimeters (cm).
Fit Notes
- Designed for everyday wear
- Comfortable, breathable fabrics
- Made for movement and layering
Between Sizes?
If you are between two sizes, we recommend choosing the larger size for comfort.
Care Information
To maintain the quality and longevity of your XGEM pieces, please follow these care guidelines.
Washing
- Machine wash cold
- Wash with similar colors
- Turn garment inside out before washing
Drying
- Air dry recommended
- Tumble dry on low heat if necessary
- Avoid high heat to preserve fabric structure
Ironing
- Iron on low temperature
- Do not iron directly on prints or details
Additional Care Notes
- Do not bleach
- Do not dry clean unless stated on the label
- Proper care helps preserve fit, texture, and finish
Shipping And Return
We offer free standard shipping on all orders across the United States and Canada.
- Orders are processed within 24–48 business hours
- Estimated delivery time:
United States: 7–12 business days
Canada: 8–14 business days
Once your order ships, you’ll receive a confirmation email with tracking details.
Please allow up to 48 hours for tracking updates.
Delivery times may vary due to customs processing or high-demand periods.
Returns & Refunds
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Original packaging and tags must be included
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds are processed to the original payment method within 5–10 business days after inspection.
For return requests, contact us at support@xgem.org.
Secure Checkout
Your payment is processed through secure, encrypted payment gateways to ensure your information is fully protected.
We accept trusted payment methods including major credit cards and Shop Pay.
XGEM does not store or have access to your payment details.
Shop with confidence, every order is handled with privacy and security in mind.