Shipping Information

We proudly ship to customers across the United States and Canada.

Orders are processed within 24–48 business hours after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

Delivery times may vary depending on location, customs clearance, and high-demand periods.

We offer free standard shipping on all orders within the United States and Canada.

Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow up to 48 hours for tracking information to update.

International shipments may be subject to customs inspections and delays beyond our control.
XGEM is not responsible for delays caused by customs or local carriers.

If your order has not arrived within the estimated delivery time, please contact us at: support@xgem.org

We will investigate and assist you as quickly as possible.

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