Where do you ship?
We currently ship across the US & Canada.
How long does delivery take?
US: 7–12 business days
Canada: 8–14 business days
(Processing takes 24–48 hours.)
Do you offer free shipping?
Yes, free shipping on US & Canada orders.
Will I get a tracking number?
Yes. Once your order ships, we’ll email your tracking link.
Tracking not updating?
Give it 24–72 hours after shipping.
If it still looks off, contact us.
What’s your return window?
30 days from delivery.
Return conditions
Items must be unused and in original condition.
Proof of purchase is required.
When will I get my refund?
After inspection, refunds are sent back to the original payment method.
How do I choose the right size?
Check the Size Guide on each product page.
Between two sizes?
For a relaxed fit: size up.
For a cleaner fit: true to size.
Can I change my order after placing it?
If it hasn't shipped yet, contact us immediately at support@xgem.org, and we'll try to catch it
Can I cancel my order?
If it hasn't shipped yet, yes. Email us at support@xgem.org right away.
What payment methods do you accept?
Cards, Shop Pay, PayPal, and other available checkout options.
Is checkout secure?
Yes. Payments are encrypted and processed securely.
How do I contact XGEM?
Use the Contact Us page or email us at: support@xgem.org
When do you reply?
Usually within 24–48 hours on business days.
Do you do collaborations?
Sometimes. If it makes sense, we’ll respond.
Wholesale?
Send details to info@xgem.org. Keep it short.